One-on-one kindness is one of the seven dimensions of kindness.
- One-on-one interactions drive business results: you and a teammate, you and a manager, you and a customer, you and a stakeholder.
- You can set the tone.
- Assuming another person’s best intentions usually gets you the best results.
- Conduct yourself gratefully and gracefully.
- Everyone has their own circumstances, and everyone has a hard day sometimes.
- When in doubt, pause.
- Frame unmet expectations in terms of shared results instead of personal disappointment.
- Be happy every time you see people, because you are going to get something accomplished together.
- When you have to, apologize and forgive, and mean it.
- Over time, small kindnesses build a solid foundation of trust that outlives individual interactions.