Quoted in “23 Ways to Create a Better Work Environment,” Business News Daily, 2015-04-23
Rephrase instructions.
“Replace ‘You should’ with ‘Let’s’ when giving direction to staff who report to you and to your peers. It’s a simple but effective way to create a sense of shared mission. It works everywhere from big strategic plans to small projects. Once you create that mind-set, you can break the mission down into specific tasks and make it clear who is accountable for what. The result is a better, more engaged environment.” – Christopher G. Fox, founder, Kindness Communication